Our Remote Buying Process | Click and Collect

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  • Our Remote Buying Process
  • 29 November 2020

    Our Remote Buying Process

    HOW WE CAN KEEP YOU ON THE MOVE

Here is a full explanation of our click & collect process.

Click & Collect

Click & Collect will be available via appointment only, in a COVID secure location, in the outside space of the dealership, safely and at a time which suits you. 

We will greet you from a social distance and direct you to your new car, that will be parked with a safe space around it. The vehicle will have been totally sanitised and left for 2 hours before your arrival.

Appointment

Once you have found your perfect vehicle, our Sales Executive will confirm the best time for you to visit the dealership and collect your new car.

This is a timed appointment only available for you, so if possible, we ask if can you collect the vehicle on your own. We will only offer one collection at a time on each site to ensure all safety protocols are adhered too.

Collection

When you arrive on site you will be directed to a bay to return your part exchange, if you are using one, if not, you will be directed to park at least 2 metres away from your new car.

Once you are parked you will be greeted from a social distance and then directed to your new car. Your new car will be parked with a safe space around it. All of the paperwork exchange will take place in the showroom.

Preparation of your vehicle

Our aftersales teams, working to COVID-Secure Standards, will ensure that your car is safely prepared ready for you to collect.

After your car has been prepared in our workshop, a protective cover will be placed over the driver’s seat, the steering wheel will be wrapped and the gear lever before it is parked in your collection bay ready for your arrival. Your Sales Executive will remove these items in anticipation of your arrival.

After Collection

Once you have returned home and had time to explore your new vehicle. You might want to ask us some questions or you might want us to talk you through some specific operations on the vehicle.

Our Sales Executives are on hand to do a post-phone call, so we can answer all your questions.

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Contact Us: Trindle Road, Dudley, West Midlands DY2 7AZ, Tel: 01384 454 100

  • Worcester Carsales Ltd is acting as a credit broker and not a lender. We can introduce you to a limited number of finance providers and may receive commission from them for the introduction.

    Worcester Carsales Limited, T Wall Garages, High Street, Pensnett, Kingswinford DY6 8XB Company Reg 595935