Parts Advisor Careers

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  • Parts Advisor
    Dudley Motor Company

    01384 454 100

    Trindle Road, Dudley
    West Midlands
    DY2 7AZ

  • Parts Advisor

    Date Added:
    18 January 2024 

    Location:
    Dudley Motor Company 

    Salary:
    Competitive, experience dependent. 

    Closing Date:
    28 February 2024 

    Contract Type:
    Full Time 

    Job Reference:
    DMC Parts Advisor 

    JOB DESCRIPTION

    As a Parts Advisor you will be required to:

    • Order parts in line with operational needs and chase suppliers.
    • Working with the Service Dept.
    • Assist with delivery and collection of parts when required, ensuring they are packaged and documented correctly.
    • Support increased part sales and fixed price repairs through proactive selling utilising the primary national parts sales programmes.
    • Answer the phone in a friendly and open manner using the company standard greeting.
    • Build and develop customer relationship’s through the provision of the sound parts knowledge and excellent customer service, ensuring that customer requirements are met or always exceeded .
    • Proactively embark on perpetual stock checks working to reducing stock check line discrepancy rate. 
    • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options.
    • Holiday entitlement – starting with 22 days plus Bank Holidays
    • Hours are 8.30 – 5pm
    • Working every other Saturday
    • Automatic enrolment to NEST Pension Scheme
    • Sign up to training academy.

    EXPERIENCE REQUIRED:

    • GCSEs or equivalent required
    • Customer Service Experience
    • Excellent communication and organisational skills
    • Ability to communicate equally well with technicians, customers and senior management

    The successful applicant must have a proven track record of achieving success and experience of working in an aftersales environment, also developing relationships with manufacturer partners and customers. You will be effective in supporting colleagues, whilst being hands on and have the drive and determination to maintain policies that constantly improve customer satisfaction and the dealership’s reputation.

    Salary: Competitive, experience dependent.

    Applications via email including current C/V to [email protected], Parts Manager

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Contact Us: Trindle Road, Dudley, West Midlands DY2 7AZ, Tel: 01384 454 100

  • Worcester Carsales Ltd is acting as a credit broker and not a lender. We can introduce you to a limited number of finance providers and may receive commission from them for the introduction.

    Worcester Carsales Limited, T Wall Garages, High Street, Pensnett, Kingswinford DY6 8XB Company Reg 595935.

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